Four Steels values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website and services. By accessing our site, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect personal details such as your name, contact information, billing address, and purchase history. Information is gathered through online forms, orders, and interactions with our team.
We may collect the following personal information:
- Name, email address, and phone number
- Billing and shipping address
- Purchase history and preferences
- Communication preferences
2. Method of Information Collection
We collect personal information through:
- Online forms and inquiries submitted on our website
- Orders placed for our products or services
- Interactions with our customer service team
- Cookies and similar tracking technologies for user experience enhancement
3. Purpose of Collected Information
Your information helps us provide products, manage orders, process payments, and enhance your experience. We may also use it to personalize content, improve customer service, and communicate important updates.
Your information is collected to:
- Process and fulfill orders
- Respond to inquiries and provide customer support
- Send important updates regarding orders, promotions, or changes to policies
- Improve our website, services, and user experience
4. SMS Consent and Communication Policy
1. Consent for SMS Communication
By providing your phone number, you consent to receive SMS messages from Four Steels. Phone numbers obtained during the consent process will not be shared with third parties or affiliates for marketing purposes.
2. Types of SMS Communications
You may receive SMS messages from us related to:
- Order confirmations and updates
- Appointment reminders or scheduling notices
- Promotional offers, discounts, or updates on services
- Follow-ups for customer service inquiries
For example:
“Thank you for contacting Four Steels. Your order has been received and will be processed shortly. Reply STOP to unsubscribe. Standard message and data rates may apply. For assistance, text HELP or visit our Privacy Policy at https://foursteels.com/privacy-policy/.“
3. Message Frequency
You can expect to receive SMS messages depending on your engagement with our services. For example, we may send between 1000 to 1500 messages daily.
4. Potential SMS Fees
Please note that standard message and data rates may apply for SMS messages sent or received, depending on your carrier’s pricing structure. Charges may vary based on your geographic location and carrier fees.
5. Opt-In Method
Customers can opt in to receive SMS communications by:
- Submitting their phone number through intake forms on our website at www.foursteels.com.
- Providing explicit consent during interactions with our team.
6. Opt-Out Method
You may opt out of SMS communications at any time by replying STOP to any message received. Upon opting out, no further SMS communications will be sent. To resume receiving messages, reply START.
7. Data Security and Privacy
We take your privacy seriously. Your phone number and related personal information will be stored securely and used only for authorized communication purposes.
5. Data Sharing
We do not sell or rent your personal information. Your data may be shared with trusted third parties solely for essential services, like payment processing or delivery, bound by confidentiality agreements. Four Steels does not sell or rent personal data.
We only share information with trusted third parties when necessary for:
- Complying with legal requirements
- Phone numbers collected for SMS notifications will not be shared with third parties or affiliates for marketing purposes.
- Processing payments securely
- Delivering products through shipping partners
6. Cookies and Tracking Technologies
Our website uses cookies and tracking technologies to personalize user experience and analyze traffic. You may disable cookies through your browser settings, although this may limit some functionalities.
7. Third-Party Links
Our site may contain links to external sites. We are not responsible for their privacy practices, so please review their policies independently.
8. Policy Changes
We may update this Privacy Policy periodically. Any changes will be posted on this page, and continued use of our website signifies acceptance of the revised terms.
9. Contact Us
If you have questions about this Privacy Policy, please reach out to us at info@foursteels.com.